Terms of service

1. About these terms

These terms form an agreement between you and hyrr Ltd ("hyrr", "we", "us"), operator of the hyrr marketplace. By creating an account or using hyrr you accept these terms, our Privacy Policy and any policies linked from them.

hyrr is a marketplace. We connect people who rent out or sell items and offer services ("providers" or "lenders") with people who book or buy them ("renters" or "buyers"). Unless these terms say otherwise, the rental, sale or service contract is between those members and hyrr is not a party to it.

2. Your account and verification

You must be at least 18 and legally able to enter contracts. Your details must be accurate and kept up to date. Keep your login secure, do not let anyone else use your account, and tell us straight away if you think it has been accessed without permission.

You may hold one account. Email/password members must confirm their email address. A verified mobile number is required before you make, buy or accept bookings, and we or our payment partner may ask for identity verification (including Stripe Identity) or other know-your-customer checks at any time. Business members must have authority to act for their business.

3. Listings

Providers are responsible for listings being accurate, lawful, safe and available for the dates shown, including real photos of the actual item, condition, defects, accessories, pricing, deposits, fulfilment options and any certifications claimed. Listings must be in the most suitable category and are subject to moderation.

You must own the item or be entitled to rent or sell it, and comply with any safety, licensing, finance or insurance terms that apply to it. Prohibited listings include weapons, illegal, stolen or counterfeit goods, medicines, live animals, recalled or unsafe products, and content that is offensive, discriminatory, defamatory or sexually explicit. We may edit categories, hide or remove listings that break these terms.

4. Bookings

A booking is confirmed when the provider accepts the request; unanswered requests expire automatically. Both parties must follow the booking flow in the app, including hand-over, dispatch, tracking, return and sign-off steps.

Renters must use items with reasonable care, only for their intended purpose and in line with any instructions, must not sub-let, lend or sell them, and must return them on time in the condition received with all accessories. Providers must make the item available as described at the agreed time and place.

For shipped rentals, providers must send items with a tracked service and supply a return address; renters must return them with a tracked service. Each party is responsible for packaging items adequately.

5. Payments, fees and taxes

All payments must be made through hyrr and are processed by our payment partner, Stripe, whose terms also apply. Card holds are placed when you request and payment is taken when a booking is accepted. Fees are shown before you confirm.

Provider payouts require completed payout setup and are released according to the payout schedule shown in your dashboard, normally after the booking is completed and any dispute window has passed. We may hold payouts while a dispute, chargeback or suspected fraud is investigated.

You are responsible for any tax, including income tax and VAT, due on your earnings. Where the law requires, hyrr may collect information about your earnings and report it to HM Revenue & Customs under the digital platform reporting rules.

6. Cancellations and refunds

Each listing displays its cancellation policy. Cancellations made inside the policy window are refunded automatically; outside it, fees may apply. Providers who cancel accepted bookings may have the renter refunded in full and face restrictions on their account.

If an item is not as described or is not made available, contact us within 24 hours of the start of the booking and we will review the case. Either party may cancel without penalty where events outside their reasonable control (such as severe weather, serious illness or emergencies) make the booking impossible; we may ask for evidence.

7. Security deposits

Providers may require a refundable security deposit, shown before you book and charged separately from the rental. Deposits are returned after the booking is completed and the return window has passed, unless a claim or dispute is open, in which case they are held until it is resolved.

Deposits may be used, in whole or part, towards damage, loss, missing accessories, late-return fees or cleaning costs that are agreed or decided under these terms.

8. Late returns and saved cards

Items must be returned (or, for shipped rentals, sent back with tracking) by the end date of the booking. If an item is returned late, the renter agrees to pay the listing's rental rate for every extra day or part day the item is kept, plus any reasonable costs caused by the delay. If an item is not returned and the renter stops responding, we may treat it as lost or stolen and take further action, including reporting it to the police.

When you book, the card you pay with is saved securely by our payment partner and stays on file for the booking. It cannot be removed while you have an active rental, and remains on file until the booking is completed and any late fees, damage charges or disputes are settled.

You authorise hyrr to charge that saved card for late-return fees and any other amounts agreed or decided under these terms. Where possible these are first taken from your security deposit. If the card charge fails, we will send you a payment link and the amount remains due.

9. Damage, loss, lender protection and disputes

Renters are liable for loss or damage beyond fair wear and tear that happens while they have the item. Both parties are encouraged to record the item's condition with photos or video before and after each booking.

hyrr covers lenders for items rented through hyrr that are damaged, lost or stolen during a booking, as part of our service. To be eligible the booking must have been made and paid for on hyrr, the listing must have been accurate, and the issue must be reported through the booking with evidence promptly after it is discovered. Cover does not apply to sales, items or bookings arranged off-platform, normal wear and tear, pre-existing defects, or fraud or misuse by the lender. We may use any deposit and recover amounts from the renter first. This protection is not an insurance policy.

Raise disputes through the booking with evidence, normally within 24 hours of the booking ending. We review the information and decide how deposits, refunds and payouts are handled; both parties must co-operate and respond within the time we ask. Our decision does not remove either party's legal rights.

10. Item sales

Where items are listed for sale, the sale contract is between the seller and buyer. Sellers must describe items accurately and dispatch or hand them over as agreed; buyers pay through hyrr. The fees shown at listing apply.

11. Reviews, messaging and conduct

Reviews can only be left after a completed booking or paid sale and must be honest and based on your own experience. Do not offer incentives for reviews or post misleading ones. We may remove reviews that break these terms.

Keep communication and payment on hyrr. Only use other members' details for the booking concerned and never share them. Do not harass, threaten or discriminate against anyone, scrape the platform, create fake accounts or attempt to circumvent fees. To keep members safe and investigate reports, we may automatically screen and, where we suspect misuse, review messages and uploads.

12. Content and intellectual property

You keep ownership of the content you upload and grant hyrr a non-exclusive, royalty-free licence to host, display and adapt it on the platform and in related marketing. You confirm you have the rights to it.

The hyrr name, logo, design and software belong to hyrr and may not be copied or used without our permission.

13. Referrals and promotions

Referral and promotion rewards are paid only on qualifying, completed transactions under the reward terms shown in your dashboard. We may withhold or reverse rewards linked to self-referral, fake accounts, refunds, chargebacks or other abuse.

14. Liability

hyrr provides the platform "as is" and does not guarantee that it will always be available or error-free. To the extent permitted by law, we are not liable for the acts, items or services of members, or for indirect or consequential losses. This does not affect the lender protection described above.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded, nor your statutory rights as a consumer.

15. Suspension and termination

We may restrict, suspend or close an account, remove listings or cancel bookings if a member breaches these terms, behaves abusively, gives false information, misuses our protection or payment systems, or creates a risk to others or to hyrr. Where appropriate we will tell you why, and you can ask us to review the decision by contacting support.

You may close your account at any time once there are no active bookings, outstanding payments or open disputes. These terms continue to apply to anything that happened before closure.

16. Changes, withdrawal and law

We may update these terms; material changes will be notified in-app or by email. Continued use means you accept the updated terms.

By using hyrr you ask us to make the service available immediately, so your statutory right to withdraw from the platform service ends once a booking has been provided, without affecting the cancellation policy of the booking itself.

If any part of these terms is found invalid, the rest continues to apply. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any consumer right to bring proceedings where you live in the UK.