Renting between strangers only works if it feels completely safe.
So we built hyrr around verification, secure payments and accountability from day one.
Verified users
Members confirm their email and verify their mobile before making or accepting bookings, and can complete Stripe ID verification for extra trust.
Secure payments
Card details are handled by regulated payment providers and never stored by hyrr. Money moves through the platform, so nobody has to handle cash.
Honest reviews
Reviews can only be left after a completed booking, and both sides rate each other. Ratings, response rates and response times are shown publicly.
In-app messaging
Agree timings, delivery and condition in writing before you commit. Keeping conversations on hyrr means we can help if something goes wrong.
Support that answers
A UK-based support team, a help centre and a dedicated dispute centre for the rare bookings that don't go to plan.
Transparent policies
Clear cancellation policies, clear fees and clear expectations shown on every listing before you book.
Security deposits
Providers can add a refundable security deposit to rental listings. The amount is shown before booking and charged separately from the rental. Returns follow the three-day completion window and remain on hold while a dispute is unresolved.
Payout confidence
You always see what you'll earn before accepting a booking, and payouts are sent automatically about three days after a rental is completed, unless a dispute is open.
Lender protection
hyrr covers lenders for items rented on our platform that are damaged, lost or stolen, as part of our service — alongside reviews, deposits and dispute support.